Privacy Policy

1. Information We Collect

We collect the following categories of information:

1.1 Personal Information

We may collect personal information that you voluntarily provide, including:

• Full name
• Date of Birth
• Phone number
• Email address
• Vehicle details (make, model, location, etc.)
• Any additional details submitted through forms

This information is collected when you:

• Book a car inspection
• Submit a lead form
• Contact us via the App or Website

1.2 Communication Data

When you contact us, we may collect:

• Messages sent via forms
• Communication via WhatsApp, SMS, or email

1.3 Device & Technical Data

We may automatically collect:

• Device type and model
• Operating system
• Unique device identifiers
• IP address
• Browser type
• App usage data (e.g., screens visited, actions taken)

1.4 Location Data (With Permission)

If you grant permission, we may collect your location to:

• Provide accurate inspection services
• Assign nearby inspectors
• Improve service efficiency

You can disable location access anytime in your device settings.

1.5 Cookies & Tracking Technologies (Website)

We use cookies and similar technologies to:

• Improve website performance
• Analyze user behavior
• Enhance user experience

You can manage cookies through your browser settings.

2. How We Use Your Information

We use your information for the following purposes:

• To provide car inspection and car services
• To process and manage bookings or requests
• To contact you via phone, SMS, WhatsApp, or email
• To connect you with inspection partners or service providers
• To improve our App, Website, and services
• To send service updates, offers, or promotions (you may opt out anytime)
• To detect fraud, abuse, or technical issues
• To comply with legal and regulatory requirements

3. Legal Basis for Processing (If Applicable)

We process your data based on:

• Your consent
• Performance of a service (e.g., booking inspection)
• Legitimate business interests
• Compliance with legal obligations

4. Sharing of Information

We do not sell your personal data.

We may share your information with:

4.1 Service Providers

• Inspection partners and field agents
• Customer support teams
• Hosting and cloud service providers

4.2 Technology Providers

• Analytics providers (e.g., Firebase or similar tools)
• Communication platforms (e.g., WhatsApp, SMS gateways)

4.3 Legal Authorities

• When required by law or to protect our legal rights

All third parties are required to process your data securely and only for specified purposes.

5. Data Retention

We retain your personal data only as long as necessary to:

• Provide our services
• Maintain records for business and legal purposes
• Resolve disputes and enforce agreements

When no longer required, data is securely deleted or anonymized.

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Secure servers and encryption where applicable
• Restricted access controls
• Regular monitoring and security practices

However, no system is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Opt-out of marketing communications

To exercise your rights, contact us at: [email protected]

8. Third-Party Services & Links

Our Services may contain links to third-party websites or use third-party tools.
We are not responsible for their privacy practices.

We recommend reviewing their privacy policies before using such services.

9. International Data Transfers

Your information may be processed and stored in servers located outside your country.
We ensure appropriate safeguards are in place to protect your data.

10. Children’s Privacy

Our Services are not intended for individuals under the age of 13.
We do not knowingly collect personal data from children.

If we become aware of such data, we will delete it.

11. Permissions (Mobile App)

Our App may request the following permissions:

• Location – to provide accurate service and assign inspectors
• Phone – to enable direct communication with our team
• Storage (if applicable) – to upload images or documents

We only request permissions necessary for core functionality.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised effective date.

Continued use of our Services indicates acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns:

Email: [email protected]
Address: 311, A2 Building, Digital Park, Silicon Oasis, UAE

14. Consent

By using our App or Website, you consent to the collection and use of your information as described in this Privacy Policy.